Returns & Exchanges
Due to the perishable nature of our food products, we strive to ensure every order arrives in perfect condition. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the damaged product, the packaging, and the shipping label immediately upon arrival.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the affected items.
Verification Process
Our quality assurance team will review your claim within 24 hours to verify the issue and approve your request.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing